Privacy Policy

Your privacy matters to us

Last Updated: November 3, 2025

SAFRA TOURISM AND TRAVEL - L.L.C – SPC ("Safra," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or use https://safra.io (the "Site") and our services. By using the Site, you agree to this Privacy Policy.

Information We Collect

📋 Personal Details

Full name, email address, and mobile number to create your account and communicate with you.

✈️ Booking Details

All information required to confirm flight and hotel bookings, including passenger names, passport numbers, nationality, travel dates, and destinations.

💳 Payment Information

Cardholder name and masked card details as needed to confirm payment. We do not store full card numbers or CVV.

🖥️ Technical Data

IP address, browser type, device information, pages visited, and basic analytics data to improve our service.

💬 Communication Data

Messages you send to us via forms, email, or chat to provide customer support.

🍪 Cookie Data

Information collected through cookies to remember preferences and understand site usage.

How We Use Your Information

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To process and manage your flight and hotel bookings efficiently.

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To communicate booking confirmations, payment confirmations, and support updates.

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To improve our Site, user experience, and services based on your feedback and usage patterns.

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To comply with UAE laws and to prevent fraud or misuse of our platform.

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To send important service or policy updates that affect your bookings.

🍪 Cookie Policy

We use cookies to operate and improve our website, remember your preferences, and understand how visitors use the Site. You can disable cookies in your browser, but some features of the Site may not work properly.

Data Sharing & Security

We only share your information with third parties when it is necessary to provide our services (for example, to payment processors or travel providers to issue your booking), or when required by UAE law.

Our Security Commitments

All credit/debit cards' details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
https://safra.io will not pass any debit/credit card details to third parties.
https://safra.io takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, https://safra.io cannot guarantee the security of any information that is disclosed online.
https://safra.io is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

Your Rights

As a user of our services, you have the right to:

Access the personal information we hold about you
Request correction of any inaccurate information
Request deletion of your data (subject to legal requirements)
Opt-out of marketing communications
Withdraw consent for data processing where applicable

Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. Booking-related data is typically retained for 7 years for accounting and legal purposes.

Changes to This Policy

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, customers are encouraged to frequently visit this section to be updated about the changes on the website.

Modifications will be effective on the day they are posted.

Questions About Privacy?

If you have any questions about this Privacy Policy or how we handle your data, we're here to help.